AI Agents & Intelligent Automation
Design and build AI-enabled assistants and workflows that process information, support employees, and complete repeatable tasks.
The problem
AI assistants are easy to prototype and hard to make dependable. Without clear permissions, review steps, and logging, an agent that works in a demo becomes a liability in production. We build agents that know their limits.
Capabilities
Knowledge assistants
Answer questions from your own documents using retrieval, with citations back to the source so answers can be checked.
Inquiry classification & drafting
Categorize incoming email or requests, route them, and draft responses that a person reviews before anything is sent.
Multi-step workflows with approval
Coordinate several tools to complete a task, pausing for human approval at the points where a mistake would be costly.
Data enrichment & summarization
Enrich CRM records, summarize support tickets, and generate reports from structured and unstructured sources.
Example Business Scenarios
Sales lead qualification
An inbound lead is classified, enriched with public company data, and scored. A summary lands in your CRM and the right person is notified.
Support ticket triage
Incoming tickets are grouped by topic and urgency, summarized, and routed — with a suggested reply the agent leaves for a human to approve.
Internal knowledge Q&A
Employees ask questions in plain language and get answers drawn only from approved internal documents, with links to verify.
A Typical Implementation
- 01
Scope
We pick one task where an agent adds clear value and define what 'good' looks like.
- 02
Design
We decide the tools, data access, permissions, and the human approval points.
- 03
Build
We implement with logging and evaluation so behavior is observable from day one.
- 04
Evaluate
We test against real examples, measure quality and cost, and tune before rollout.
What's Included
- A scoped agent targeting one well-defined task
- Human approval checkpoints where they matter
- Logging, evaluation, and cost controls
- Access controls and least-privilege tool permissions
- Documentation and a handover so your team can maintain it
Technical Considerations
The benefits above matter most. If you want the engineering detail, it's here.
Common Questions
Related Services
Ready to Talk?
Tell us about your situation and we'll suggest a practical first step for ai agents & automation.